NOTE: You may return any new, unopened, or uninstalled product within 30 days of shipment for a 16% restocking fee. Returns requested between 30 and 60 days are subject to approval and will incur a 26% restocking fee.
Return/Refund Policy
Security Boss' products can be returned in their original condition for a full refund or replacement within thirty (30) days of delivery. We will also cover the return shipping cost if the return is due to our error such as an incorrect item or defective product.
You should expect to receive your refund within four (4) weeks of giving your package to the return shipper, but in many cases, you will receive it sooner. This timeline includes the transit time from the shipper to us (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In the instance that you need to return an item, please email us at support@puppyfeverpro.com with your order number and the details about the product you want to send back. You may also call us at +1 833-526-9737 for any questions and concerns. Our team will be happy to assist you with instructions on how to return an item from your order.
Warranty Policy
All Security Boss products, parts, and components are guaranteed to be free of defects in material and workmanship under normal use and service for a period of six (6) years from the date of purchase, under the ownership of the original purchaser.
If found to be defective in workmanship or material, Security Boss agrees to replace or repair at their expense per the schedule Manufacturer's liability on any claim and as long as it does not exceed the cost of the product. Proof of purchase date must accompany any returned item as well for us to process your claim. See complete warranty details here.
If you have any other questions or concerns, please feel free to send us a message.
