We Love our PlexiDor Electronic Pet Door!! Have had it for over 3 years now. It has been in constant use day & night with our 5 dogs. (4 Teacup Yorkies & a gi-normous male giant schnauzer). So our door has seen probably the worst of use. No problems until just recently – where the door started to cycle up & down several times before finally closing all the way down. I emailed Tech support on Thursday and got a call from Deidre Ambrose the very next day!! That in itself was so amazing – where else do you get to talk with a real person and get such a quick response ??!!!! Anyways, Deidre had me fixed up in less than 15 minutes over the phone. What fantastic tech support! The one thing that PlexoDor could offer dog owners with both small & huge dogs – is a Taller opening Dog Door. The main reason that we decided on purchasing a PlexiDor – was theeir use of RFID collars. Which is a fantastic improvement over other brands. There is no continual batttery ( expensive ) replacements. We owned another brand that had this. What a pain in the neck – let alone the scare or mess of having a pet locked either in or out because his battery died. [ yes, I know, supposed to replace batteries on a schedule so that doesn’t happen – see comment above: a hassle and expensive].
So Love, Love, Love our Electronic PelxiDor Dog Door and so do our pets!
Tom and Vicki
Palm Coast, Florida