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30-Day Stress Free Returns
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Family Owned Business
Are you tired of struggling to find the right size pet door to fit your window? Look no further than the SB Standard. With six height ranges to choose from, this pet door insert can accommodate most window door heights. No more awkward gaps or struggling to make a standard insert work for your unique needs.
Your pet's safety is a top priority, which is why Security Boss has incorporated top-of-the-line security features into the SB Standard. The adjustable, spring-loaded top can be locked down for added security, preventing outside access by compressing the extension. And with an extendable brace bar that locks the door securely in place, you can rest easy knowing your pet is safe and secure.
Customizing your pet's window insert has never been easier. With snap-on extensions that add two inches to the overall height of the insert, you can adjust the height by an impressive 7.25 inches when two extensions are added. Plus, these extensions are designed to lock tightly in place without any tools or drilling needed. And with every product handcrafted to order, you can be sure that you're getting a quality product that's made just for you and your pet.
Our products are stored and shipped from multiple warehouses, with a standard dispatch time of 1-5 business days. While we make every effort to ship orders as quickly as possible, please keep in mind that some are made to order. For this reason, delay may be experienced.
We offer FREE shipping to the lower 48 states, but additional charges may apply to Alaska, Hawaii, Canada, and other international destinations.
We do not offer free shipping for big sized/bulky pet doors like the Patio Dog Door, shipping cost will be calculated at check out.
Please contact support@puppyfeverpro.com if you have any other questions or concerns.
Return/Refund Policy
Security Boss' products can be returned in their original condition for a full refund or replacement within thirty (30) days of delivery. We will also cover the return shipping cost if the return is due to our error such as an incorrect item or defective product.
You should expect to receive your refund within four (4) weeks of giving your package to the return shipper, but in many cases, you will receive it sooner. This timeline includes the transit time from the shipper to us (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In the instance that you need to return an item, please email us at support@puppyfeverpro.com with your order number and the details about the product you want to send back. You may also call us at +1 833-526-9737 for any questions and concerns. Our team will be happy to assist you with instructions on how to return an item from your order.
Warranty Policy
All Security Boss products, parts, and components are guaranteed to be free of defects in material and workmanship under normal use and service for a period of six (6) years from the date of purchase, under the ownership of the original purchaser.
If found to be defective in workmanship or material, Security Boss agrees to replace or repair at their expense per the schedule Manufacturer's liability on any claim and as long as it does not exceed the cost of the product. Proof of purchase date must accompany any returned item as well for us to process your claim. See complete warranty details here.
If you have any other questions or concerns, please feel free to send us a message.
